We
Review: Read any Good eBooks Recently?
Written by: J.P.
I got a "device full" error from my hard drive.
It was easy enough to free up some space but I
had to face it. I needed a bigger hard drive.
Rather than worry about how to load information
back onto a blank hard drive, I paid to have it
done. All is well, and I still have the old
drive as a backup.
But I cannot read my ebooks. These are
not
the free documents in .PDF format. I paid good
money for these electric tombs. But the ebook
software from Adobe has this Q&A:
"I acquired a new disk for my computer. I
restored my backed-up Acrobat eBook Reader
files to my new disk, but I can no longer
read eBooks."
"To prevent unauthorized reading and copying
of eBooks, the Acrobat eBook Reader detects a
change in disk configuration. Consult Acrobat
eBook Reader Customer Support for assistance."
I visit http://www.adobe.com/support/main.html
and choose support by product. I then choose,
" Acrobat eBook Reader(tm)" Then I get the
error, "Error:Invalid AdobeProduct "acrobat_reader."
OK, they have other avenues to try. They have
Support Marketplace. " This pay-per-incident
service connects you to qualified, independent
support providers who can help answer your
technical questions related to Adobe products.
The fee is $20 or $25, depending on product
category, and you pay only after your request
is resolved to your satisfaction." Checking
further, I see, "If you reside in the United
States or Canada, you can use the Pay-As-You-Go
support option: Contact Adobe Acrobat Technical
Support by telephone between 6:00 a.m. and 5:00 p.m.
Pacific Standard Time. Pricing is $25 per call
for Mac OS and Windows products, $40 per call
for UNIX products." This could get expensive.
http://www.adobe.com/support/salesdocs/243e.htm
mentions you can buy, "... a year's worth of support
at a time, for yourself or your entire organization."
But I see this: "Post a question in the Acrobat
Reader forum on the Adobe Web site at
www.adobe.com/support/forums/main.html. An
Adobe representative will respond by posting a
follow-up message in the same forum thread."
There are a lot of problems posted. Few
are
getting answered. Most efforts at answers are
from other users. In fact, the area of the web
page is called the "user to user forum" and makes
no reference to employees doing technical support.
I also discover this:
"Some applications are incompatible with the Acrobat
eBook Reader, including:
McAfee/Cybermedia First Aid, GuardDog, and
Oil Change 95, 98, or 2000 McAfee VirusScan 1.x-3.x
Mijenix SystemSuite 2000 4Developers Add/Remove 4Good "
In the case of the McAfee products, the user would
have to uninstall the product. They cannot just
turn it off.
The site:
http://www.adobe.com/support/ebookrdrfaq.html#incompatible
has all sorts of warnings in the technical area.
The technical area is past the general questions like,
"Why should I read e-books instead of paper books?"
(I read the answer. In the mood I was in, I found it
humorous. This is good. I needed a laugh.)
If I had read this first (if I could find it),
I wouldn't have bought ebooks that needed Adobe eBook
Reader. Such problems as the need for Internet
Explorer 4.x or greater just to get the eBook Reader
to function properly. A product made by the
major competitor of Adobe eBook, Microsoft-- the
maker of Microsoft Reader.
I did free up some more space. I deleted
most of
the ebooks I can no longer read. I will keep one in
case I discover a way to read it.
Adobe eBook Reader has a few nice features. If
you have a book it can read.
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